Privacy Policy

Effective Date: [31-08-2025]
Last Updated: [31-08-2025]

1. Introduction

Rapid IT Hub (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website rapidithub.com.au and use our services.

By accessing or using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

Contact Information: Name, email address, phone number, mailing address
Business Information: Company name, job title, industry, business requirements
Account Information: Username, password, and account preferences
Communication Data: Messages, inquiries, and correspondence with us
Payment Information: Billing address and payment method details (processed securely through third-party payment processors)

2.2 Automatically Collected Information

Technical Data: IP address, browser type, operating system, device information
Usage Data: Pages visited, time spent on site, click patterns, referral sources
Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies

3. How We Use Your Information

We use the collected information for the following purposes:

Service Delivery: To provide, maintain, and improve our IT services
Communication: To respond to inquiries, provide customer support, and send service updates
Business Operations: To process transactions, manage accounts, and fulfill contracts
Marketing: To send relevant promotional materials and service announcements (with your consent)
Analytics: To analyze website usage and improve user experience
Legal Compliance: To comply with applicable laws and regulations
Security: To protect against fraud, unauthorized access, and security threats

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

Website hosting and maintenance
Payment processing
Email marketing and communication
Analytics and reporting
Customer relationship management

4.2 Legal Requirements

We may disclose your information when required by law or to:

Comply with legal processes or government requests
Protect our rights, property, or safety
Investigate fraud or security issues
Enforce our terms of service

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of sensitive data in transit and at rest
Regular security assessments and updates
Access controls and authentication protocols
Employee training on data protection practices
Secure data storage and backup procedures

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to:

Remember your preferences and settings
Analyze website traffic and user behavior
Provide personalized content and advertisements
Ensure website functionality and security

You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our website.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

7.1 Access and Correction

Under the Privacy Act 1988, you have the right to:

Request access to your personal information we hold
Request correction of inaccurate, out-of-date, incomplete, irrelevant or misleading information
Receive a copy of your data in a usable format

7.2 Anonymity and Pseudonymity

Where practicable, we will provide you with the option to interact with us anonymously or using a pseudonym.

7.3 Complaints

You have the right to make a complaint about our handling of your personal information
We will investigate and respond to complaints in accordance with our complaints handling procedure
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

7.4 Marketing Communications

Unsubscribe from marketing communications at any time
We will only send direct marketing if you have consented or if it relates to services similar to those you have previously purchased from us

To exercise these rights, please contact us using the information provided in Section 11.

8. Data Retention

We retain your personal information only for as long as necessary to:

Fulfill the purposes outlined in this Privacy Policy
Comply with legal and regulatory requirements
Resolve disputes and enforce agreements
Provide ongoing services

When information is no longer needed, we securely delete or anonymize it.

9. International Data Transfers

Your personal information may be transferred to and processed in countries outside of Australia where our servers and service providers are located. When we transfer your personal information overseas, we take steps to ensure that your information receives substantially the same level of protection as it would under the Australian Privacy Principles (APPs). This may include:

Ensuring the recipient is subject to substantially similar privacy laws
Obtaining contractual commitments from recipients to protect your information
Only transferring information where you have consented to the transfer

10. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Rapid IT Hub
Email: contact@rapidithub.com.au
Phone: 0426500364
Address: 91 Adderton road, Telopea 2117 NSW

For privacy-related inquiries, please include “Privacy Policy” in the subject line.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

Posting the updated Privacy Policy on our website
Sending email notifications to registered users
Displaying prominent notices on our website

The “Last Updated” date at the top of this policy indicates when the most recent changes were made.

13. Governing Law

This Privacy Policy is governed by the laws of Australia, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We are committed to handling your personal information in accordance with these requirements.

14. Australian Privacy Principles Compliance

Rapid IT Hub is committed to compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988. This includes:

14.1 Open and Transparent Management

We have clear policies and procedures for managing personal information and handle personal information in an open and transparent way.

14.2 Collection of Personal Information

We only collect personal information that is reasonably necessary for our business functions and activities, and we collect it by lawful and fair means.

14.3 Dealing with Unsolicited Information

If we receive personal information we did not request, we will determine whether we could have collected it under this Privacy Policy and destroy or de-identify it if not.

14.4 Notification Requirements

We will take reasonable steps to notify you of certain matters when we collect your personal information, including the purposes for collection and your rights.

14.5 Use and Disclosure

We will only use or disclose your personal information for the primary purpose of collection, related secondary purposes you would reasonably expect, or with your consent.

14.6 Direct Marketing

We will only use your personal information for direct marketing purposes in compliance with the Privacy Act requirements, including providing clear opt-out mechanisms.

14.7 Cross-Border Disclosure

When disclosing personal information overseas, we will take reasonable steps to ensure the recipient handles the information consistently with the APPs.

14.8 Data Quality and Security

We will take reasonable steps to ensure personal information is accurate, up-to-date, complete and secure.

15. Complaints Process

If you have a complaint about how we have handled your personal information:

Internal Complaint: Contact our Privacy Officer using the details in Section 11
Response Time: We will acknowledge your complaint within 7 days and investigate promptly
Resolution: We aim to resolve complaints within 30 days
External Review: If unsatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992

16. Contact Our Privacy Officer

For privacy-related matters, please contact our Privacy Officer:

Privacy Officer
Director Rapid IT Hub
Email: contact@rapidithub.com.au
Phone: 0426500364
Address: 91 Adderton road, Telopea 2117 NSW

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.